We’re Ready to Hear Your High Praises, Too.
Schedule a call to discuss your insurance agency’s needsWe’re proud of the work we deliver and are happy to share some of what our clients have to say about Virtual Insurance Pro (VIP).
“Many of our branch locations have been working with VIP for a decade or more prior to their partnership with Hilb. The relationship worked so well it has expanded throughout the New England region within Hilb. They assist our account managers in both, Personal and Commercial Lines, with various tasks which helps to free up their time to spend directly with our customers discussing their policies. VIP’s ability to offer support to our offices during high vacation times is a huge help keeping the associates’ workload manageable during these very busy times. We repeatedly have customers ask for VIP’s staff by name thinking they are an employee of the agency, confirming the seamless working relationship we have with them.”
”Our customers are experiencing volatility in the insurance marketplace here in Florida, and as a result the volume of calls coming to our staff stretched our capacity to respond quickly. I had to find a solution that met the customer satisfaction standards I adhere to and works well for our organization. It has always been my goal to ensure that our customers receive prompt and professional service, despite what is happening externally. So, I decided to partner with Virtual Insurance Professionals.
“The licensed, experienced staff at VIP assists our clients from start to finish, and quickly became members of our service team. The tasks handled are documented and completed according to our agency’s standards and our customer satisfaction responses are excellent. VIP has really filled a gap for us.”
“We have partnered with VIP for over three years now, and it has been such a positive experience! VIP provides personal lines customer support to our insureds and their experienced representatives collaborate with our in-office staff as an extension of our personal lines team. Partnering with VIP has helped us manage the busy times and maintain the level of customer service that we owe to our clients. Making the important decision to work with VIP was easy. What we are receiving with this partnership is unmatched with the value they add to our agency AND our client relationships”
“Virtual Insurance Pro has been a truly invaluable partner, acting as an extension of our small agency. Their consistent communication, reliability, and client-centric approach allow our internal team to remain nimble and responsive. Every member of their staff has been personable and easy to work with, quickly picking up our agency’s sometimes-unique way of doing things. We’re grateful to VIP for helping us deliver on our promise of exceptional service to our clients.”
“We have partnered with VIP for over five years. They are an integral part of our client service team. They allow my in-house service team to do what they do best – communicate and build relationships with our clients. VIP is always prompt and professional when working with our clients and is a great asset to any agency looking to improve their operational efficiency.”
“We have been utilizing VIP for almost a decade as a value-added service for our customers. The team at VIP operates efficiently and professionally, allowing us to increase scale with a focus on growth, retention, and additional customer-centric initiatives in a cost-effective way. We cannot speak highly enough of Norma, Cris, and the entire VIP team!”
Our article on how small businesses can benefit from virtual assistants has been featured in Independent Agent Magazine.
VIP is featured in this PIA article exploring how you can grow your agency.
Read an interview featured in Agency Checklists featuring Chairman, Peter Milnes.
Our article on the benefits of outsourcing customer service has been featured in Independent Agent Magazine:
Today’s tight labor market and the high cost of recruiting and retaining talent, combined with the need to meet and exceed customer expectations, make it difficult for account managers and executives to focus on business expansion, client account development, new industry segments, and new marketing solutions. VIP gives you the talent and time your agency requires to compete on a level playing field and grow your agency.
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